Return & Exchange Policy

At Bloody Mary Rugs, we take pride in the quality and craftsmanship of our products. Our goal is to ensure you are satisfied with your purchase. Please read our policy below to understand the conditions under which returns and exchanges are accepted.

1. Eligibility for Returns & Exchanges

We accept returns and exchanges only under the following specific circumstances. You may request a return or exchange if you have received:

• The Wrong Product: The item delivered does not match the item you ordered (e.g., wrong size, color, or design).
• A Damaged Product: The item arrived in a damaged or defective condition.
• Low Quality: The product received does not meet our quality standards or significantly differs from the description provided on our website.
• Wrong Quantity: You received fewer or more items than what was billed in your order.

Please Note: We do not accept returns or exchanges for "change of mind" or personal preference once an order has been delivered, unless one of the issues listed above applies.

2. Return Window

You must report any issues and initiate a return request within 14 days of receiving your delivery. Requests made after this period may not be accepted.

3. Shipping Charges

• Return Shipping: As per our policy, shipping charges for returning the item are the responsibility of the customer. We recommend using a trackable shipping service to ensure the item reaches us safely.
• Original Shipping: Original shipping fees are non-refundable.

4. Condition of Returned Items

To be eligible for a return or exchange, the item must be:

• Unused and in the same condition that you received it.
• In its original packaging.
• Accompanied by the receipt or proof of purchase.

5. How to Initiate a Return

To start a return or exchange, please follow these steps:

1. Contact Us: Email our customer support team at [Insert Support Email] or contact us via [Insert Phone Number/Contact Page Link].
2. Provide Proof: Please include your Order Number and clear photographs/videos showing the issue (damage, wrong item, or quality concern).
3. Approval: Once we review your claim and approve it, we will provide you with the return shipping address and further instructions.

6. Refunds and Exchanges Process

• Exchanges: Once we receive and inspect your returned item, we will ship out the correct replacement item to you free of additional product cost.

• Refunds: If a replacement is not available or you prefer a refund, we will notify you of the approval or rejection of your refund after inspecting the return. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 7-10 business days.

   

Contact Us

If you have any questions regarding this policy, please contact us at:

• Email: bloodymaryrugs@gmail.com

• Phone: +91 96820 52567